> ## Documentation Index
> Fetch the complete documentation index at: https://docs.walktheroom.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

<AccordionGroup>
  <Accordion title="Why can't I log in to the platform?">
    **Using the correct email address**
    Make sure you have entered the correct email and check your spam folder for the one time password. If you checked your spam folder and still cannot find it, please contact our support team.

    **Sign-in with Google**
    Make sure you are using the correct google account.

    **Sign-in with Microsoft**
    While signing in with Microsoft you have to select sign-in with organization and enter your domain name. If you don't have a domain name, please contact your IT department.

    [Step-by-step guide to login with Microsoft](/guides/sign-in-with-microsoft)
  </Accordion>
</AccordionGroup>